- Preview: Monday, February 12th, 3 – 5pm at Bontrager’s Auction Center, 8975 Wortendyke Rd, Batavia, NY.
- How To Register And Create Your Hibid.com Bidding Account: Watch this 3 minute video that shows how to create your bidding profile. Click here: https://youtu.be/IUuCzrp8O8M
- Before You Bid: Pay close attention to the instructions for pick up date, shipping, and location for pick up. These details change from auction to auction and we do not want our customers to have to pay additional fees for failure to follow directions. Due to the cost of running a business, there are fees for late payment, alternate pick up, and handling items for shipping. Make sure your credit/debit information is correct and up to date- it will automatically be charged if you bid successfully.
- Auction Closes: Tuesday, February 13th beginning at 6pm. Lots will close at a rate of 3 per minute.
- Bidding Process: Bidders can register and bid anytime between the auction start and close dates. At the closing time, items will begin closing out at the rate 4 per minute. Any bidding activity in the last minute of a lot will increase the bid time by 2 more minutes. It will not increase the bid time for other lots.
- To Bid: Click the “Bid” button or the plus sign (+) found next to the item you want to bid on. A screen will pop up that shows the next increment you must bid in order to be entered in the bidding. For items that show “X” and a number, your bid will be multiplied by that number.
- Max Bid: You can leave a “max bid” on any item, meaning that the computer will bid for you up to the maximum amount you entered. You may win the item for less than your maximum if other bidders stop bidding at an amount less than your maximum. If someone else has left a larger Max Bid, it is possible to be outbid immediately.
- Refresh Your Screen: Refresh your screen often to eliminate internet or hardware delays when the auction closes.
- Fees Added To Your Bid: We add sales tax and buyer’s premium to your bid.
- Payment: If your bid is successful, the credit/debit card you registered with will automatically be charged after all lots have closed. Payment must be complete before you schedule your pick up time. Make sure your card information is up to date and your account is able to cover your charges. We are unable to take card information over the phone because of the increased risk of fraudulent activity. Any changes to your card information must be made before you register or bid. There is no discount for paying with cash or check. If credit/debit card payment is declined, we will require a certified bank draft for this auction.
- How You Will Know If You Won: We will send you an email with your receipt. Your receipt will be needed at the pick up location for your own reference to make sure you received all of your lots. If you believe you are a successful bidder and you do not see the email in your inbox, check your spam folder first before calling our office at 585-343-4529.
- MONROE CO, NY HANDGUN BUYERS- HELP US HELP YOU! The Monroe County Clerk’s office requires their own bill of sale to be completed prior to you obtaining a coupon to add handguns to your pistol permit. If you are from Monroe County and you plan to visit the County Clerk’s office before you come to our auction pick up, let us know ASAP by emailing [email protected] with your name, a picture of your driver’s license and a picture of your pistol permit. Make sure the address and phone number on your receipt is correct. We will fill out the form and email it to you and/or the Monroe County Clerk’s office so you have everything you need when you arrive there.
- When & Where Is Pick Up? Merchandise pick up takes place Thursday, February 15th, (12 – 7pm) and Friday, February 16h (8am – 4pm) at 8975 Wortendyke Rd, Batavia, NY, by appointment. After the auction is completely closed, successful bidders will receive and email/text with asking whether they want to pick up their lots or have (shippable) lots shipped to them. Click on the “Pick up” option and follow directions for making your appointment.
- What If You Cannot Make The Pick Up Dates? Please make every effort to pick up on the designated date. Alternate pick up times are subject to a fee of $40 per staff/hour fee to cover our time. Any alternate pick up must be by appointment.
- Do We Ship?
- General Shipping: Each lot is clearly marked with a “Shipping Available” or “No Shipping Available” icon. After the auction is closed completely, successful bidders will receive a text/email (separate from the emailed receipt) asking whether they want lots shipped or to pick them up. Click the “Ship” option and follow directions for confirming shipping address, etc. We ship only to the US and Canada. We do not ship to PO Boxes. We are unable to overnight express packages. Buyer pays shipping, insurance, signature confirmation and handling fee- these fees are not negotiable. (Handling fees depend on materials/time required). We do not provide shipping estimates prior to the close of the auction. In the event that we agree to ship an item that was described as “no shipping” Bontrager Auction Service will not be responsible for any packing or shipping damage and will not file an insurance claim or refund on behalf of the customer. If we agree to take lots to UPS for professional packaging, there is a $20 charge for transporting. There is a $50 charge to retrieve lots from UPS if the buyer decides their shipping cost to be too expensive.
- Shipping of Firearms: All shipped firearms must be shipped to a Federal Firearms Licensee. If you bid successfully on a firearm and want it shipped, please have the Federal Firearms Licensee of your choice email a copy of their FFL to [email protected].
- Shipping of Ammunition: All shipped ammunition must be sent to a Federal Firearms Licensee. Due to differences in state requirements for the purchase of ammunition, we ship only to an FFL where you must follow the requirements of the law to take possession of ammunition. The FFL of your choice can email a copy of their license to [email protected].
- General Shipping: Each lot is clearly marked with a “Shipping Available” or “No Shipping Available” icon. After the auction is closed completely, successful bidders will receive a text/email (separate from the emailed receipt) asking whether they want lots shipped or to pick them up. Click the “Ship” option and follow directions for confirming shipping address, etc. We ship only to the US and Canada. We do not ship to PO Boxes. We are unable to overnight express packages. Buyer pays shipping, insurance, signature confirmation and handling fee- these fees are not negotiable. (Handling fees depend on materials/time required). We do not provide shipping estimates prior to the close of the auction. In the event that we agree to ship an item that was described as “no shipping” Bontrager Auction Service will not be responsible for any packing or shipping damage and will not file an insurance claim or refund on behalf of the customer. If we agree to take lots to UPS for professional packaging, there is a $20 charge for transporting. There is a $50 charge to retrieve lots from UPS if the buyer decides their shipping cost to be too expensive.
- Tax Exempt Policy: Make sure your tax exempt information is complete, up to date, and on file with the auction company even if you’ve bid with us before. Forms can be scanned to [email protected], or faxed to 585-343-4530. Do not text or email pictures of forms because they don’t print out clearly. THE NAME AND ADDRESS YOU PROVIDE IN THE TOP SECTION MUST EXACTLY MATCH THE DBA ON FILE WITH THE STATE OR THE TAXATION DEPT. WILL CONSIDER IT AN INVALID FORM. Only tax exempt information submitted BEFORE 5 pm on the night the auction closes will be eligible for reimbursement of sales tax for this auction. There is a $5 processing fee for tax forms submitted after the deadline and a refund is requested. Forms must be signed by the authorized person as well as the actual purchaser who is bidding in the auction. Use the links below for New York State Resale Certificate.
NYS ST-120 Resale Certificate: https://www.tax.ny.gov/pdf/current_forms/st/st120_fill_in.pdf - Exchanges/Returns/Refunds: Buying from an auction is different from buying at a retail store. The terms of the auction state that bidders are buying “as-is” with no guarantees, exchanges, returns, credits or refunds unless specifically stated by the auctioneer. While we do our best to describe items accurately, keep in mind that it is not always possible to test every item. All refunds, exchanges, credits and returns must be requested within 7 days of the customer taking possession of the merchandise. Requests after that point may be denied. Bontrager Real Estate & Auction Service reserves the right to refuse refund requests for any item that has left the auction site and may have been altered or damaged after it has left. Any refunds issued will be with a check. We do not issue credit or credit/debit card returns.
- Special Weather Statement: If there is a storm or event that prevents the pick up from taking place, we will contact successful bidders by email. Otherwise, plan on the pick up happening as planned.
- Think You Won But Didn’t Get An Email? If you win a bid, we will send you an email after the auction with important information including your receipt and pick up appointment info.. Make sure it doesn’t get lost in your Spam or Junk by adding us to your email Contact List.
REQUIREMENTS FOR PURCHASE OF FIREARMS AND AMMO IN THIS AUCTION:
- Local purchasers must pass a NY State background check, which will take place during the scheduled pick up times at a cost of $9.0 (firearms) and $2.50 (ammunition). Fees are payable at the time the background check is being completed.
- Purchasers of handguns must prove they are at least 21 years of age.
- Purchasers of long guns must prove they are at least 18 years of age.
- Long guns: A driver’s license with current address is required.
- Hand guns: A driver’s license with current address plus pistol permit is required.
- Black powder: NY State now requires a background check for black powder firearms, so that means you will need a state driver’s license to pick up. We will ship black powder items to a Federal Firearms Licensee only if the item is able to be fired or easily modified so it can be fired.
- Semi-automatic rifles: A driver’s license with current address plus pistol permit with semi-automatic certification is required.
- Some items in this auction are not compliant with NY state regulations. Those lots will not be sold to NY State residents. Read descriptions carefully. If you are a NY state resident, don’t bid on them because they will not be transferred to you.
- Firearms and ammunition that are not being picked up in person must be shipped to a licensed federal firearms dealer where a background check will be completed. (Curios & relics license is not sufficient for this requirement).
- It is illegal to purchase a firearm for another person. Create your own bidding account and do not bid on firearms for someone else. Buyers must pick up their own firearms and submit to their own background check. This cannot be done for someone else.
- Federal firearms dealers must present a valid and current copy of their federal firearms license in order to avoid submitting to a background check. It is your responsibility to provide this- do not assume we have it on file.
- A background check with “delayed” status will result in a delay in receiving the item until state and federal requirements have been met.
- A background check with a “denied” status will result in the firearms being resold in a future auction. It will not be transferred to the bidder who has been denied.
- Firearms are sold as is. The listing for each firearm is believed to be accurate but bidders are encouraged to attend the live preview, request additional information, or arrange inspection prior to bidding. It is the responsibility of the buyer to satisfy any questions they might have regarding the condition prior to bidding.
- This auction company will ship ammunition only to federal firearms licensees no matter what the requirements are in your locality.
- All ammunition purchasers regardless of their state of residence must provide a government issued photo ID with correct name, address and date of birth, and must also list current occupation. This information is placed in a log book that state and federal authorities have access to review.